Refund Policy

30-Day Money-Back Guarantee

We want you to love Nexus Academy. We offer a 30-day money-back guarantee: if you are not satisfied with your subscription, you can request a full refund of your most recent payment within 30 days of that payment date.

How to Request a Refund

Payments are processed by our payment provider, Stripe. To request a refund, email us at nexus.systems.au@gmail.com from the address you used at checkout and include the date of your most recent payment. We will process the refund through Stripe.

Once a refund is approved, funds typically return to the original payment method within 3–10 business days, depending on your bank.

Cancellations

You can cancel your subscription at any time. Once cancelled, you keep access until the end of your current billing period and you will not be charged again.

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot lawfully be excluded. Where the Service fails to comply with a non-excludable consumer guarantee, you are entitled to the remedies required by that law (including, where applicable, refunds, repairs, or compensation).

Outside those non-excludable rights, this no-refund policy applies in full. By purchasing a subscription or an activity pack, you waive any right to a refund except where such a right cannot lawfully be waived.

Operator

Nexus Academy is operated by Nexus Systems World (sole trader, Australia). ABN: 87 716 389 234.

Contact

Questions about refunds? Email nexus.systems.au@gmail.com.